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Disability Awareness and Assistance Program

The Chicago Department of Aviation (CDA) is committed to making Chicago's airport systems easily accessible to all travelers, including those with disabilities. To help develop awareness in the airport environment, as well as to provide convenient and safer travel, the CDA has created the Disability Awareness & Assistance Program. 

Under the program there are a number of resources and services available to travelers. Those services are listed below along with a map highlighting their locations. You may also download the Disability Awareness & Assistance Program brochure here for more information. 


Services Available to travelers with disabilities


Accessibility Map

All of the services listed below can be found highlighted here on this Accessibility Guide map.

Wheelchair Accessibility


All outside sidewalks at O'Hare International Airport have sloping curb cuts for easy wheelchair access. Throughout the airport, restrooms, elevators, signage, telephones, restaurants, drinking fountains, and diaper changing facilities are in compliance with the Americans with Disabilities Act. 


Wheelchair assistance from curb to gate, or gate to curb, is available from your airline. Please contact your airline in advance to make arrangements.


 

 

Airport Transit System (ATS)

All stops on the ATS route system- which provides rail transportation between terminals, the Kiss 'N Fly dropoff point, and to the remote parking lot- are fully accessible to persons with disabilities. Elevators are available at each of the five stops for easy accessibility.

Animal Relief Areas

Animal relief areas are located curbside, on the lower levels of Terminals 1 and 5. These are gated areas designated for service animal relief and are accessible at all times. All animals must be accompanied and leashed by the owner.

Elevators

Elevators located in Terminals 1, 2, 3, and 5 provide access to all passenger levels of the terminal complex. All elevator button panels are equipped with Braille and raised numerals.

 

Parking Facilities

The six parking garages at O'Hare offer 250 accessible parking spaces between them. For more information, please call the Parking Information Hotline at (773) 686-7530.


Public Transportation

The CTA Blue Line train provides service between downtown Chicago and O'Hare. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. For more detailed information, please contact the CTA directly at 1-312-836-7000  or 1-312-836-4949 (TTY). You may also visit their website: TransitChicago.com.

Rental Cars

Alamo, Avis, Budget, Dollar, Hertz and National rental car agencies at O'Hare provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2-3 days prior to needing to rent a car with adaptive equipment.

Taxis

Wheelchair accessible taxicabs are one free phone call away. Call 1-800-281-4466 to be put in touch with every taxicab company that operates wheelchair accessible cabs.

Telephone and TTY Phones

Hook-ups for operator-assisted Teletypewriters (TTY) are located on the lower level of Terminals 1, 2, and 3 as well as on the upper level of Terminal 5. They are available 24 hours a day.

Travelers Aid

Travelers Aid Chicago is a social service agency located at O'Hare. It provides guidance, support and advocacy services for passengers during travel. The professional staff in both the booths and the main office can assist with crisis intervention information as well as social services for travelers and visitors.

                 Main Office Location:     Terminal 2, Ticketing Level - open seven days a week. 
                 
                 Booth Locations:             
Terminal 1, Concourse C
                                                              Terminal 1, Concourse B, Gate B8
                                                              Terminal 2, Ticketing Level
                                                              Terminal 3, Concourse K, Gate K2                                                                 

You can contact Travelers Aid Chicago at (773) 894-2427.

 

Accessible Kiosks with Video Phones

Travelers who are hearing or speech impaired, or need to need communicate with family, friends, or colleagues who are hearing or speech impaired, are welcome to place a videophone call to request services at 8 of the kiosks located throughout the airport.

Each of the 8 wheelchair accessible kiosks are equipped with:

  •        a Public Access Videophone (PAV)
  •        a multilingual touch screen monitor providing airline and tourist information
  •        an overhead plasma monitor featuring accessibility information about tourist attractions in the City of Chicago
           as well as streaming text announcements

What is a PAV?
The PAV is a device that is capable of providing video relay service for hearing impaired travelers. Video relay service is the functionally equivalent way for hearing impaired individuals to place phone calls. With the PAV technology, a caller using sign language can communicate with another person via an interpreter through a video connection. The PAV comes equipped with a keyboard for users who prefer to use text-based relay services. Point-to-point video calls are also possible with the PAV, allowing users to communicate back and forth through sign language. The PAV displays are primarily geared for people with disabilities, however, any traveler can use the system to video conference or access email.

There is no charge to callers using the videophone to access video relay service.
Callers who wish to communicate via videophone with a family member or friend can charge the call to a credit card.

The kiosks are located in the upper and lower levels of the terminals and the Bus/Shuttle Center at O'Hare.