Connect With Us


Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time at O'Hare. Check out the frequently asked questions or contact the appropriate customer service agent at the links provided below.  

We also always welcome feedback – please fill out our customer service​ survey and let us know how we are doing. Please do not hesitate to contact us; our staff is here to help make your journey as stress-free as possible!

Airport Emergency Contacts* (No Flight Information)

O'Hare: (773) 894-9111  No Flight Information
*Contact your airline for flight information: O'Hare Airline Contact Info


Customer Service

CDA Customer Service phone: (800) 832-6352

Email: aviation@flychicago.com

Mailing Address:
Chicago Department of Aviation (CDA)
Customer Service
P.O. Box 66142
Chicago, IL 60666


EXECUTIVE TEAM

Meet our Executive Team​​
CDA Organization Chart


FOIA REQUESTS

Juan Manzano
(773) 894-3059
CDAFOIA@CityOfChicago.org

FIRST AMENDMENT RULES AND REGULATIONS GOVERNING THE CITY OF CHICAGO AIRPORTS

Click here to view the rules and regulations.

Cassandra Smith
cassandra.smith@cityofchicago.org​​​​​​

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