Connect With Us
Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time at O'Hare. Check out the frequently asked questions or contact the appropriate customer service agent at the links provided.
We also welcome feedback – please fill out our customer service survey and let us know how we are doing. Please do not hesitate to contact us; our staff is here to help you make your journey as stress-free as possible!
Airport Emergency Contacts* (No Flight Information)
O'Hare 773-894-9111 Note: No Flight Information
*Contact your airline for flight information:
O'Hare Airline Contact Info
Customer Service
aviation@flychicago.com
CDA can be contacted by dialing Customer Service at 773.686.2200 or via mail at:
Chicago Department of Aviation (CDA)
Customer Service
P.O. Box 66142
Chicago, IL 60666
Department Contacts
Deputy Commissioner or Finance
Nafees Ahmed
nafees.ahmed@cityofchicago.org
Deputy Commissioner of Facilities
Paul Brown
paul.brownw@cityofchicago.org
Managing Deputy Commissioner, Real Estate, Planning and Concessions
Cortez Carter
Cortez.Carter@cityofchicago.org
Managing Deputy Commissioner, Human Resources and Information Technology
Angela Manning
amanning@cityofchicago.org
Managing Deputy Commissioner, Security
Joseph O'Connor Jr.
joconnor@cityofchicago.org
Deputy Commissioner, Sustainability
Amy Malick
amy.malick@cityofchicago.org
Deputy Commissioner, Information Technology
Grafe Smith
gsmith@cityofchicago.org
Assistant Commissioner - Noise Abatement
Aaron Frame
Aaron.Frame@cityofchicago.org
Director, Media Affairs/Press
Karen Pride
Karen.Pride@cityofchicago.org
Media Relations
1-773-686-3700
Marketing
1-773-686-3555
FOIA Requests
Maria L. Wanamaker
1-773-894-7112
CDAFOIA@CityOfChicago.org
First Amendment Rules and Regulations Governing the City of Chicago Airports
Click Here to view the rules and regulations.
Robin Grisi
robin.grisi@cityofchicago.org