Connect With Us

Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time at O'Hare. Check out the frequently asked questions or contact the appropriate customer service agent at the links provided below.  

We also always welcome feedback – please fill out our customer service​ survey and let us know how we are doing. Please do not hesitate to contact us; our staff is here to help make your journey as stress-free as possible!

Airport Emergency Contacts* (No Flight Information)

O'Hare: (773) 894-9111  No Flight Information

*Contact your airline for flight information: O'Hare Airline Contact Info


Customer Service

CDA Customer Service phone: (800) 832-6352


Mailing Address:  Chicago Department of Aviation (CDA)
                                 Customer Service
                                 P.O. Box 66142
Chicago, IL 60666

Department Contacts


Deputy Commissioner, Finance

Nafees Ahmed

Deputy Commissioner, Facilities

Paul Brown

Deputy Commissioner, Concessions

Tiffany Green

Managing Deputy Commissioner, Human Resources and Information Technology

Angela Manning

Managing Deputy Commissioner, Security

Joseph O'Connor Jr.

​Managing Deputy Commissioner, General Counsel

Jessica Sampson 

Deputy Commissioner, Information Technology

Grafe Smith

Assistant Commissioner, Noise Abatement

Aaron Frame

Director, Media Affairs/Press

Karen Pride

Media Relations




FOIA Requests

Juan Manzano
(773) 894-3059

First Amendment Rules and Regulations Governing the City of Chicago Airports

Click Here to view the rules and regulations.

Cassandra Smith​​​​​​