Frequently Asked Questions About O'Hare
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  • What is the FlyClear or Registered Traveler program?

    Please visit TSA Website     for information on this program.

  • Personal items were missing from my checked luggage after traveling through O'Hare. Who should I contact?

    You may contact your air carrier or the Transportation Security Administration (TSA) to file a claim at their website: www.tsa.gov

  • Does the airport have a facility where I can store my luggage?

    Due to security, luggage cannot be stored at O'Hare.

  • Do I need to re-check luggage from an International flight before making a domestic connection?

    Yes, after clearing US Customs and Border Protection inspection areas you will need to re-check your luggage before going on to your connecting flight. Luggage re-check areas are located in the exit hall of the International Terminal.

  • Are there any services provided to non-English speaking, elderly or disabled passengers?

    Please contact our Travelers Aid Office. For elderly or disabled passengers, please contact your air carrier for wheelchair assistance.
  • How do I get from the International terminal to the domestic terminals to make a connection?

    After exiting the Federal Inspection and luggage re-check areas, proceed up one level to the Airport Transit System where passengers can easily connect to terminals 1, 2 and 3 for domestic flights. The Airport Transit System is a free train which runs between terminals every few minutes.

  • I need to contact someone at O'Hare regarding Customs and Immigration. How can I do that?

    You may call US Customs and Border Protection at O'Hare at 773-894-2900 or visit the website at www.dhs.gov

  • Am I allowed to take photos or video in the airport?

    Passengers may not film in or around any of the security checkpoints at O'Hare.

  • How early do I need to check-in at the airport?

    We suggest that you arrive approximately an hour and a half before your domestic flight and two hours before your international flight. Individual airlines may have different rules regarding latest check-in times, so be sure to check with them.

  • What items are prohibited from carry-on luggage?

    A list of permitted carry-on items is posted on the Transportation Security Administration. Go to website:     www.tsa.gov

  • How do I get in touch with Lost and Found?

  • For items lost near ticket counters, in gate areas, or on an airplane, contact airline. In public areas of the terminal, contact the Chicago Police at (773) 686-2385.
  • At security checkpoints, contact TSA at (773) 894-8760.
  • On the Airport Transit System, contact (OATS) at (773) 601-1817.
  • In the parking facilities, contact Standard Parking at (773) 686-7532.
  • In a food service location, call (773) 686-6148.

 
  • Where will I find the USO at O'Hare?
    The 24-hour center provides men, women and families of the Armed Forces with a place to relax, enjoy a meal, check e-mail, phone home and re-adjust to life before returning home or being deployed. To contact the USO O'Hare Center please call 773-686-7396 or go to website: www.uso.org/illinois

  • How can I access the Internet?
    WIRELESS SECURITY NOTE: Chicago Airport Wi-Fi Networks are safe, secure, and reliable. Wireless devices (e.g. laptops and PDAs), however, can be susceptible to intrusion, in any wireless environment, unless basic wireless security precautions are followed. Go to this link for additional information on these precautions, and how best to use the airport network safely.
  • Where can I charge my laptop/battery?

    Passengers may use any available AC outlet, at no charge. As feasible, benches and seating are located nearby.
    We also have passenger charging stations provide seating, and a working surface, as well as a handy outlet. These stations are located at:

    TERMINAL LOCATIONS & GATES
    Terminal ONE Concourse B at B5
    Terminal ONE Concourse B at B19
    Terminal ONE Concourse B at B11
    Terminal ONE Concourse B at B14-B15
    Terminal ONE Concourse C at C15
    Terminal ONE Concourse C at C21

    Terminal TWO Concourse E at E4

    Terminal THREE Concourse H at GATE H5
    Terminal THREE Concourse H at GATE H13
    Terminal THREE Concourse K at GATE K4
    Terminal THREE Concourse K at GATE K9


  • Where do we find Family/Companion Restroom Facilities?
    In addition to restroom facilities located throughout all four terminals, we also offer family/companion facilities as noted:
    Terminal 2
    Three Locations:
    --G Concourse near Gate G-11
    --Rotunda Building near the bridge to Terminal 3
    --The corridor link between E&F Concourses (between Chili's Restaurant and Fox Sports Bar)
    Terminal 3
    --H Concourse near gate H-5

  • Where do I pick-up my baggage?

    Follow the sign for the baggage claim area located in lower level of each Terminal.

  • What is Remote Skycap Service at O'Hare and how does it work?

    Remote Skycap Service is not currently offered.

  • How do I get to the International Terminal?

    Take the Airport Transits Sytem (ATS) located at bridge level of each Terminal.

  • Where can foreign currency be exchanged?

    Foreign currency can be exchanged in the International Terminal 5, lower level, Seaway bank in Terminal 2 and by Gate K11 in Terminal 3.

  • How do I get to the CTA station?

    Follow the sign (Train to city) and the blue arrow on the ground at the baggage claim area.

  • How do I get to the Bus Shuttle Center?

    Follow the sign and the red arrow on the ground at the baggage claim area.

  • Where do I pickup my car if I used Valet parking?

    Proceed walking down domestic Terminals and find Elevator Center 2 or 5 and take it up to the parking garage.

  • How do I get to the Pace bus from the Kiss and Fly?

    Take the Airport Transits System (ATS) to parking lot E.

  • Where are the car rental counters?

    Only T1 Lower level has rental car counters due to the airport expansions. For the convenience of passengers, there are rental car courtesy boards in the lower level of each terminal to call the car rental agencies. Passengers with a confirmed reservation can proceed outside the lower level to take the courtesy shuttle to the car rental headquarters.

  • How do I get to Great Lakes Navy base?

    You can take Airport Express in the lower level of each terminal 1-800-654-7871.

  • How can I get downtown?

    Three options: Taxi , CTA train or Airport Express shuttle.

  • Where do I get a taxi to downtown?

    Outside lower level of each Terminal.

  • How do I get a taxi to the suburbs?

    On the lower level of each terminal, there is a courtesy board with a listing of suburb taxi to choose from.

  • How do I get to Midway Airport?

    Omega Shuttle (773-483-6634) or CTA Blue line to downtown and orange line to Midway.

  • Where is the Travelers Aid Office Located?

    T2 Upper Level

  • Is there a Medical center in the airport?

    Yes. It is located in T2 Upper level

  • Where can I take a shower at the airport?

    For small fee you could use the shower facility at Hilton health club.

  • Who do I call for escalator/elevator problems, spills (soda/water)?

    Call airport maintenance at 773-686-2248

  • Are there Duty Free Shops at O'Hare?

    Yes

    Locations:
    Terminal 1 - Concourse B - 7 a.m. to 9 p.m.
    Terminal 1 - Concourse C - 7 a.m. to 9 p.m.
    Terminal 2 - Concourse E/F - 7:30 a.m. to 8:30 p.m.
    Terminal 3 - Concourse K - 6:30 a.m. to 10 p.m.

  • How can I contact them?

    Main Office: 773-894-3499
    Terminal 1 Concourse B - (773) 601-8612
    Terminal 1 Concourse C - (773) 894-3495
    Terminal 2 Concourse E/F - (773) 894-3482
    Terminal 3 Concourse K - (773) 686-9503

  • What Federal agencies service O'Hare?

    All inquiries regarding federal agencies at O'Hare are now handled by the U.S. Customs and Border Protection (CBP), as appropriate. The phone number is:
    1-773-894-2900.

  • What parking options do I have at O'Hare?

    O'Hare offers a variety of parking options, including valet, short-term and economy lots.   Payments for parking are made upon exiting. For immediate parking availability information, please call (773) 686-7530.

  • What restaurant and retail options are available?

    Each terminal offers travelers a diverse mix of local and national retail stores, gift and news shops, restaurants, snack bars, lounges and cafes. All shopping and dining establishments are located after security checkpoints in terminals 1,2 and 3. Shopping and dining options are available before security in Terminal 5.

  • Are storage lockers available at the airport?

    Due to security measures, there are no luggage storage facilities at this time.

  • Where can I meet arriving passengers?

    Arrange in advance to meet your party at a set location. The best place to meet an arriving passenger is at the baggage claim area of the airline the passenger is flying. Only ticketed passengers are allowed beyond security, which means you will not be able to meet anyone at the arriving gate.

    There is no curbside parking allowed. Special short-term parking rates are available for people meeting arriving passengers.  We also have a cell-phone parking lot     to aid our customers.

  • What is there to do if I have a few hours between my flights?

    The Chicago Airport System has worked hard to provide not only convenience but also attractions at Chicago's airports. Here are a few points of interests:

    Visit the Brachiosaurus Dinosaur in the B concourse of Terminal 1. Our Brachiosaurus is one of the largest mounted dinosaurs in the world. The four-story high, 72-foot long skeleton model is on loan from the Chicago Field Museum.

    The Butch OHare WWII Fighter Airplane Exhibit is located in Terminal 2. The exhibit is a replica of the WWII F3F-4 fighter plane flown by airport namesake and US Congressional Medal of Honor recipient Lt. Comdr. Edward "Butch" OHare.

    Also in Terminal 2 is the Kids on the Fly Childrens Exhibit. Kids on the Fly is an interactive play area that educates and entertains children up to twelve years of age and their families. The exhibit's displays include an air traffic control tower, a fantasy helicopter, a cargo plane, a luggage station, and more.  This is located through security - ticketed passengers only.

  • What is the address for O'Hare International Airport?

    The official mailing address for the airport is:

    OHare International Airport
    10000 West O'Hare
    Chicago, IL 60666
    If you are looking for driving directions to the airport from your location, the Rand McNally Website can help. Click the "get directions" tab, then click "use an airport" link or type in the three letter airport code for OHare, ORD, in the address box.

  • What is the best way to travel between terminals?

    The Airport Transit System (ATS) is a light rail, intra-airport transit system with service between Terminals 1,2,3 and 5 and Long-Term Parking Lot E. Stations are found on the upper level center of Terminals 1,2,3 and 5, and the north end of Parking Lot E. This free service operates 24 hours a day.

    Terminals 1,2 and 3 are connected, and it is possible to walk between these three terminals. You do need to use the ATS train if you travel between Terminal 5 and Parking Lot E to Terminals 1,2 or 3.




  
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