Yes, after clearing US Customs and Border Protection inspection areas you will need to re-check your luggage before going on to your connecting flight. Luggage re-check
areas are located in the exit hall of the International Terminal.
Yes. Please visit a City of Chicago Information Booth from 6:30 am - 10:00 pm for translation assistance. Information Booths are located in the arrival level of each terminal.
For elderly or disabled passengers, please contact your air carrier for wheelchair assistance. You may also contact our local Travelers Aid office at 773-894-2427 for additional social service assistance.
Yes. There are many other ADA Friendly Services for the disabled at O'Hare. Please go to the link below for more details.
After exiting the Federal Inspection and luggage re-check areas, proceed up one level to the Airport Transit System where passengers can easily connect to terminals 1, 2 and 3 for domestic flights. The Airport Transit
System is a free train which runs between terminals every few minutes.
We suggest that you arrive approximately an hour and a half before your domestic flight and two hours before your international flight. Individual airlines may have different rules regarding latest check-in times, so be
sure to check with them.
For items lost near ticket counters, in gate areas, or on an airplane, contact airline. Click here
for a list of airlines at O'Hare, with their phone number and web address.
In public areas of the terminal, contact the Chicago Police at (773) 686-2385.
At security checkpoints, contact TSA at (773) 894-8760.
On the Airport
Transit System, contact (OATS) at (773) 601-1817.
In the parking facilities, contact Standard Parking at (773) 686-7532.
The 24-hour center provides men, women and families of the Armed Forces with a place to relax, enjoy a meal, check e-mail, phone home and re-adjust to life before returning home or being deployed. To contact the USO O'Hare Center please call 773-686-7396 or go to website:www.uso.org/illinois
WIRELESS SECURITY NOTE: Chicago Airport Wi-Fi Networks are safe, secure, and reliable. Wireless devices (e.g. laptops and PDAs), however, can be susceptible to intrusion, in any wireless environment, unless basic wireless
security precautions are followed. Go to this link for additional information on these precautions, and how best to use the airport network safely.
Passengers may use any available AC outlet, at no charge. As feasible, benches and seating are located nearby.
We also have passenger “charging stations” provide seating, and a working surface, as well as a handy outlet. These stations are located at:
o Terminal 1 gates B6, B15 and C21
o Terminal 2 gate E4
o Terminal 3 gates H13 and K9
In addition to restroom facilities located throughout all four terminals, we also offer family/companion facilities as noted: Terminal 2
Three Locations:
--G Concourse near Gate G-11
--Rotunda Building near the bridge to Terminal 3
--The corridor link between E&F Concourses (between Chili's Restaurant and Fox Sports Bar) Terminal 3
--H Concourse near gate H-5
Only T1 Lower level has rental car counters due to the airport expansions. For the convenience of passengers, there are rental car courtesy boards in the lower level of each terminal to call the car rental agencies.
Passengers with a confirmed reservation can proceed outside the lower level to take the courtesy shuttle to the car rental headquarters.
Yes, we have several Duty Free shops located throughout the airport. Terminal 1 - Gate B9 and C concourse Terminal 2 -E/F Concourse Terminal 3 - Gate H5 and Gate K5 Terminal 5 - Near food court and Gate M11
All inquiries regarding federal agencies at O'Hare are now handled by the U.S. Customs and Border Protection (CBP), as appropriate. The phone number is:
1-773-894-2900.
O’Hare offers a variety of parking options, including valet, short-term and economy lots. Payments for parking are made upon exiting. For immediate parking availability information, please call (773) 686-7530.
Each terminal offers travelers a diverse mix of local and national retail stores, gift and news shops, restaurants, snack bars, lounges and cafes. All shopping and dining establishments are located after security
checkpoints in terminals 1,2 and 3. Shopping and dining options are available before security in Terminal 5.
Arrange in advance to meet your party at a set location. The best place to meet an arriving passenger is at the baggage claim area of the airline the passenger is flying. Only ticketed passengers are allowed beyond
security, which means you will not be able to meet anyone at the arriving gate.
There is no curbside parking allowed. Special short-term parking rates are available for people meeting arriving passengers. We also have a
cell-phone parking lot to aid our customers.
The Chicago Airport System has worked hard to provide not only convenience but also attractions at Chicago’s airports. Here are a few points of interests:
Visit the Brachiosaurus Dinosaur in the B concourse of Terminal 1. Our Brachiosaurus is one of the largest mounted dinosaurs in the world. The four-story high, 72-foot long skeleton model is on loan from the Chicago Field Museum.
The Butch O’Hare WWII Fighter Airplane Exhibit is located in Terminal 2. The exhibit is a replica of the WWII F3F-4 fighter plane flown by airport namesake and US Congressional Medal of Honor recipient Lt. Comdr. Edward "Butch" O’Hare.
Also in Terminal 2 is the Kids on the Fly Children’s Exhibit. Kids on the Fly is an interactive play area that educates and entertains children up to twelve years of age and their families. The exhibit's displays include an air traffic control tower, a
fantasy helicopter, a cargo plane, a luggage station, and more. This is located through security - ticketed passengers only.
O’Hare International Airport
10000 West O'Hare
Chicago, IL 60666
If you are looking for driving directions to the airport from your location, the Rand McNally Websitecan help.
Click the "get directions" tab, then click "use an airport" link or type in the three letter airport code for O’Hare, ORD, in the address box.
The Airport Transit System (ATS) is a light rail, intra-airport transit system with service between Terminals 1,2,3 and 5 and Long-Term Parking Lot E. Stations are found on the upper level center of Terminals 1,2,3 and 5,
and the north end of Parking Lot E. This free service operates 24 hours a day.
Terminals 1,2 and 3 are connected, and it is possible to walk between these three terminals. You do need to use the ATS train if you travel between Terminal 5 and Parking Lot E to Terminals 1,2 or 3.
