contact

Contact Us


Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time within Chicago's Airport System. You can view the frequently asked questions for each airport or contact the appropriate customer service agent at the links provided below.

We also always welcome feedback. Please fill out our customer service​ survey and let us know how we are doing. Please do not hesitate to contact us; our staff is here to help make your journey as stress-free as possible!


O'Hare Customer Service Survey
Midway Customer Service Survey​


Customer Service

Phone: O'Hare Intl.: (800) 832-6352 /  Midway Intl.: (773) 838-0600
Email: aviation@flychicago.com
Address: Chicago Department of Aviation (CDA)
Customer Service
P.O. Box 66142


Chicago, IL 60666​


Airport Emergency Contacts (No Flight Information)

O'Hare: (773) 894-9111
Midway: (773) 838-9111

​​Contact airlines for flight information: O'HareMidway​


Media Relations

(773) 686-3700


Executive Team

Meet the members of our Executive Team here​.


FOIA Requests

Saundra Fried
CDAFOIA@cityofchicago.org​


Title VI Procedure

Click here to view the complaint procedure and form.


First Amendment Rules and Regulations Governing Chicago's Airport System

Click here​ to view the rules and regulations.
Cassandra Smith
cassandra.smith@cityofchicago.org​​​​​​



​​​​​​​​Resources

O'Hare - Frequently Asked Questions
O'Hare - Customer Service Survey
Midway - Frequently Asked Questions
Midway - Customer Service Survey​
Badging Offices​

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Social Media

​O'Hare Facebook
O'Hare Twitter
O'Hare Instagram
Midway Facebook
Midway Twitter
Midway Instagram​​

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