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Virtual Concierge Kiosks
To further enhance the quality of our travelers' experience, the Chicago Airport System has introduced Virtual Concierge kiosks in baggage claim areas at O'Hare International Airport. These multilingual, touch-screen kiosks provide a welcome message from Mayor Richard M. Daley, hotel, transportation and airport information in eight languages, including flight status and weather updates, and information on Chicago events and attractions. Travelers simply touch the screens to place a free-of-charge call to make a hotel reservation, order a rental car or talk with an airport Customer Service Representative. This new technology serves as a primary source of information about O'Hare and Chicago by helping passengers make travel arrangements by putting relevant information at their fingertips.
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