Under the Disability Awareness & Assistance Program there are a number of resources and services available to travelers at Midway International Airport. Those services are listed below along with a map highlighting their locations.
Midway offers 164 accessible parking spaces in its parking facilities. There are two parking garages: Daily and Economy. Both of these garages have designated parking spaces located near each of the three elevator cores for motorists with disabilities. Passengers should use the center core elevators to reach the third floor to access the pedestrian bridge to the terminal building.
The Economy and Daily lot have designated parking near the entrances. All shuttle buses to the lots are fully accessible and run between the lots and the terminal every 15 minutes.
Below is a breakdown of the number of accessible spaces and locations for each lot.
Below is a breakdown of the height restrictions for each garage:
Level 1 - 8'8"
Level 2 - 8'2"
Level 3 - 8'3"
Level 4 - 7'2"
Level 5 - 7'2"
Level 6 - 7'9"
For special assistance with parking accommodations, please contact the Parking Information Hotline at (772) 838-0756.
As part of the Transportation Security Administration's (TSA) Diamond Self-Select program, dedicated lanes that allow families and individuals unfamiliar with air travel, as well as travelers with special needs, are available at all TSA security checkpoints at Midway.
Please visit the TSA website to learn more about security screening for travelers with disabilities and medical conditions.
All outside sidewalks have sloping curb cuts for easy wheelchair access. Throughout the airport restrooms, elevators, signage, telephones, restaurants, drinking fountains and diaper changing facilities are in compliance with the Americans with Disabilities Act (ADA).
Travelers requiring wheelchair assistance from curb to gate, or gate to curb, should contact their airline in advance of travel. When arriving at the airport, travelers with wheelchair or other special requests should approach an airline representative for assistance.
The average distance from the 'Departures' passenger drop-off to the ticket counters is 101 ft.
Service Animal Relief Area
The SARA is fenced in with a bench and bags are provided for pet waste.
Location: On the south end of the Lower Level terminal drive
Directions: Exit through Lower Level Door #4 near Baggage Carousel #8. Turn right and walk past the bus stop.
Indoor Service Animal Relief Area (SARA)
The indoor SARA is specially designed to accommodate passengers traveling with service animals or pets. The room is enclosed, has a door with a glass pane that opens and closes automatically, and is designed for wheelchair access.Location: Concourse A | Gate A4A
All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are six Unisex / Family Companion Restrooms located throughout the airport.
Concourse A: Gate A9 (1), Gate A4A (1), Gate A4A walkway (2)
Concourse B: Gate B15
Baggage Claim:North end of baggage claim
Elevators located in the terminal building provide access to all passenger levels of the airport complex. All elevators have Braille and raised numerals.
Click here to see a list of all elevator locations at Midway.
The CTA Orange Line provides service between Midway and downtown Chicago. The pick up/drop off location for the CTA and Pace buses at Midway is located at the Orange Line/Bus Station at 4612 West 59th Street. The station is equipped with an elevator to take passengers with mobility impairments to and from the train platform.
Not all CTA stations are accessible. To view a list of accessible stations click here.
CTA Hours of Operation from Midway to the Loop:
Weekdays: 4:00 am to 1:00 am
Weekends: 4:30 am to 1:00 am
CTA Hours of Operation from the Loop to Midway:
Weekdays: 4:20 am to 1:25 am
Weekends: 4:55 am to 1:25 am
For additional Chicago Transit Authority information please contact:
(312) 836-4949 (TTY
Use the RTA Trip Planning Tool to find accessible routes to and from the airport.
The following rental car companies provide hand-controlled vehicles for motorists with mobility impairments. Agencies request notification 2-3 days prior to pick up date.
Wheelchair accessible taxicabs are one free phone call away. Call (855) WAV-1010 to be put in touch with a taxicab company that operates wheelchair accessible cabs.
For more information visit, http://www.opentaxis.com/.
You can also request a taxi from the taxi line outside of Baggage Claim by notifying the cab starter that you require an accessible vehicle.
Hook-ups for operator-assisted teletypewriters (TTY) are available 24 hours a day and located at the following areas:
The Visual Paging System permits persons without a hearing or speech disability to contact a person who has a hearing disability via Visual Paging. All visual messages are displayed on the last screen of each Flight Information Display bank, or FIDS monitors. The screen has been programmed with the ADA-approved international symbol for the hearing impaired.
Persons requesting this service should contact MATCO directly by dialing the TTY (773) 838-9661 or dialing the Illinois Telecommunications Relay Service at 711.
Volunteer Assistance is available for travelers at Midway.
Complaints and comments about ADA/Accessibility services and facilities at Midway can be sent to the airport's ADA Coordinator, Maureen Joyce at Maureen.Joyce@cityofchicago.org.
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