Connect with Midway

Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources here for you to answer any questions or comments you may have during your time at Midway. Check out the frequently asked questions​ or contact the appropriate customer service agent at the links provided.

We also welcome feedback – please fill out our customer service survey and let us know how we are doing. Please do not hesitate to contact us; our staff is here to help you make your journey as stress-free as possible!

Airport Emergency Contacts* (No Flight Information)

Midway: (773) 838-9111  No Flight Information

*Contact your airline for flight information: Midway Airline Contact Info

CUSTOMER SERVICE

CDA Customer Service phone: (773)838-0600
Email: aviation@flychicago.com

Mailing Address:
Chicago Department of Aviation (CDA)
Customer Service
P.O. Box 66142
Chicago, IL 60666


EXECUTIVE TEAM

Meet our Executive Team​​
CDA Organization Chart


FOIA Reque​sts

Saundra Fried
(773) 686-3026
CDAFOIA@CityOfChicago.org


FIRST AMENDMENT RULES AND REGULATIONS GOVERNING THE CITY OF CHICAGO AIRPORTS

Click here to view the rules and regulations.

Cassandra Smith
cassandra.smith@cityofchicago.org​​​

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