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FIRST VIRTUAL CONCIERGE UNVEILED AT O’HARE
Multilingual touch-screen kiosk helps travelers get where they need to go
View picture of
Concierge Kiosk
CHICAGO – The first of nine multilingual, touch-screen “Virtual Concierge”
work stations has been installed in the baggage claim area of O’Hare
International Airport’s Terminal 3. The kiosk provides hotel, transportation
and airport information, including flight status and weather updates, in
Arabic, Chinese, English, French, German, Japanese, Polish and Spanish. The
kiosk also provides information about City of Chicago events and attractions
from the Chicago Office of Tourism and features a video welcome message from
Mayor Richard M. Daley.
Each Virtual Concierge has four workstations from which travelers can access
up-to-the-minute visitor information. Once users have identified a specific
venue, location or service, they can simply touch the screen to dial the
telephone number and pick up the receiver for a direct, free-of-charge
connection. Once connected, users can make hotel a reservation, order a
rental car or talk with an airport customer service representative.
“More and more, we are finding that travelers seek and depend upon
technology as the primary source of information about the airport and the
City of Chicago,” said Aviation Commissioner Nuria I. Fernandez. “The
Virtual Concierge puts relevant information at our passengers’ fingertips
while also allowing us to communicate with them in various languages.”
This project was made possible through funding by Clear Channel. Additional
Virtual Concierge workstations will be installed at O’Hare for a total of
three in Terminal 1, two in Terminal 2, three in Terminal 3 and one in
International Terminal T5. All nine are expected to be fully operational by
2008.
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The Chicago Airport System is self-supporting, using no local or state tax
dollars for operations or capital improvements at O’Hare and Midway
International airports. Together, Chicago’s airports generate more than $45
billion in annual economic activity and 540,000 jobs for the region. Please
visit www.flychicago.com to learn more about the Chicago Airport System.
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