Passenger Services at O'Hare

At O'Hare International Airport, we understand the needs of travelers and provide a variety of special passenger services to make your visit to the airport and/or the City of Chicago, pleasant and convenient. We have a diverse mix of local and national retail stores, hotels, motels, gift and news shops, restaurants, snack bars, lounges, and cafs. We provide full-service business support and a large conference center. We offer a health club, a massage center, and a salon. We have customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. To arrange special accommodations for travelers with disabilities, contact your airline.

Hotels/Motels or other visitor services: For information on hotels/motels or other visitor services while in Chicago, please go directly to the website for the Chicago Convention and Tourism Bureau.

 
 
Passenger Service Phone
Airport Ground Transportation 773-686-8040
Airport Main Switchboard 773-686-2200
Airline Lounge Areas Click here for listing
City of Chicago Information 311
City of Chicago, Department of Aviation, Customer Service
Toll-Free Hotline
800-832-6352
Chicago Convention and Tourism Bureau 1-877-CHICAGO
O'Hare Hilton Hotel 773-686-8000
Standard Parking Customer Service Hotline 773-686-7530
Travelers Aid 773-894-2427
TTY (Telephones for Hearing Impaired) 773-601-8333
U.S. Customs and Border Protection (CBP) 773-894-2900
UIC Medical Center 773-894-5100

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