Travelers and Immigrants Aid: The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary.