What We Are Doing

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Chicago Department of Aviation Actions

​​Since January 2020, the CDA ​has been working closely and collaboratively with its federal and public health partners at the Centers for Disease Control and Prevention (CDC) and the Chicago Department of Public Health (CDPH), as well as Customs and Border Protection (CBP), to implement the federally mandated screening of travelers who may have been exposed to COVID-19. We are also committed to working with these agencies to ensure we are following best practices to keep the traveling public and airport employees safe. Specific actions we have taken in our airports include:

  • Promote social distancing with the use of decals, static and digital signage, and PA announcements. Per Centers for Disease Control and Prevention (CDC), please maintain six feet or 2 meters distance between yourself and others.
  • Increased frequency of surface cleaning in high-traffic areas, restaurants, and shops, utilizing virus and bacteria killing disinfectants.
  • The installation of more than 250 additional hand sanitizing stations at O'Hare, and 50 additional hand sanitizing stations at Midway,​ along with a regimented refill schedule.
  • Airport signage and social media messaging regarding current CDC and CDPH protective action information.
  • Launched a Customer Service Ambassador Program with the main goal of providing passengers with a positive and safe terminal experience. As part of their duties, they will also pass out complimen​tary facial coverings to any travelers that requires them. 
  • Enhanced public health preparedness information on COVID-1​9 available at airport information booths.
  • Dissemination of up-to-date information and coordinated  safety protocols for airport operations to ensure a healthy environment from curb to gate.
  • Limited passengers on airport shuttle buses to 15 or less.
  • If you parked at O'Hare or Midway and are unable to leave your current location because of COVID19 restrictions, please contact our parking operator to discuss your travel situation. Standard Parking: (773) 686-7530 / 24/7 assistance.​
hand sanitizer cleaning door handles

Airport Conc​essions

A variety of restaurants, bars, and other concessionaires and shops are strategically reopening  to serve travelers at O'Hare and Midway Airports. Find more information below on how concessions are working to keep you safe.

Some concessionaires temporarily closed or are operating under limited hours, for a list of open shops, please visit the following pages: O'Hare / Midway

  • ​We have worked with  our concessionaires to support  social distancing throughout our airports by removing some tables and seats, added 6ft distancing floor decals near registers, installed plexiglass guards at registers, and installed additional distancing signage to increase spacing and reduce density crowding. 
  • Enhanced restaurant and retailer payment options utilizing apps where possible. Concessionaires continue to work on implementing touchless payment where possible.
  • Designated single entrance and exit lines  for multiple entrance or larger concession areas to control and improve flow of passengers.
  • The following measures have been strongly encouraged for all airport restaurants, in accordance with CDPH and BACP guidance:
    1. ​Removal of shared condiments or utensil items from common areas. Available upon request.
    2. All publicly accessible soda fountains or water spigots moved behind the counter, and refills into the same cup prohibited.
    3. Product displays adjusted and minimized where possible to decrease customer contact.
    4. One-time use disposable menus (or visual displays) implemented rather than reused menus at sit-down restaurants.
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