Frequently Asked Questions

Please use the quick links below to navigate to a specific topic:​

General Questions
Questions Regarding Warranty Repairs
Questions Regarding Indoor Air Quality Testing
Questions Regarding Window Replacements
Questions Regarding the Warranty Ordinance
Questions Regarding the 300 Home Mitigation Program
Questions About the Progress and Status of Testing of Odorous Windows

General Questions

There is an odor coming from my windows or doors and I want an odor inspection. When can I get an appointment? 
Please call the Residential Sound Insulation Program (RSIP) office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes to discuss setting up an appointment.

What is causing the window odor?
Two key findings have been identified through extensive testing by industrial hygiene expert Wood.
  1. The primary source of the window odors are the PVC-coated screens found in many window installations; and
  2. Testing has affirmed that there is no evidence that RSIP window products or the odors emitted pose a threat to health.
Where can I find the Odorous Windows test results? 
The CDA has uploaded the test reports to the CDA website at

Questions Regarding Warranty Repairs

Are my windows and doors under warranty? 
The warranty duration can be found in the warranty package you received after the completion of the original sound insulation work in your home. If you cannot locate your warranty package or need assistance interpreting the document please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes.

The manufacturer for my windows/storm doors went out of business and I am having issues with my window/storm door. Could you please provide me with more information?
If the original warranty period is still in effect for your windows or storm doors from a company that is no longer in business an inspection can be performed in your home to determine what repairs can be made. Additionally, if you initially contacted the program office between June 12, 2014 and January 24, 2019 and the original warranty period was in effect at any time during that time period an inspection can be performed in your home to determine what repairs can be made. Please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes.

My windows are having mechanical issues. What can be done?
Please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes to see if the original warranty period for your windows is still in effect. 

The CDA is not addressing mechanical issues for homes with RSIP installed products that are no longer under warranty. Any issues would be the responsibility of the homeowner once the warranty has expired. 

For homes that are within the original warranty but with windows and doors manufactured by the companies that are no longer in business, the CDA is proceeding with warranty repairs. Additionally, if you initially contacted the program office between June 12, 2014 and January 24, 2019 and the original warranty period was in effect at any time during that time period the CDA is proceeding with warranty repairs at those homes. 

When did Sound Solutions go out of business? 
Sound Solutions went out of business on June 12, 2014.

Questions Regarding Indoor Air Quality Testing

Can I have indoor air quality testing in my home? 
The City has already performed extensive indoor air quality monitoring and laboratory testing of RSIP windows and has obtained a good understanding of window off gassing. The City is now focusing on implementing recently enacted state legislation which will provide funding for the City to replace confirmed odorous windows and doors with entirely new windows and doors, and which establishes eligibility requirements and a general procedure for replacement. The City currently does not have plans to conduct further testing in homes but plans on testing select RSIP products for VOCs and odors before they are installed in homes. Upon commencement of the odor mitigation program, additional types of testing may be considered.

Questions Regarding Window and Door Replacements

Now that an odor is confirmed in my home, can I get my windows and doors replaced? 
Recently, the State of Illinois enacted legislation which will provide funding for the CDA to replace confirmed odorous windows and doors with entirely new windows and doors, and which establishes eligibility requirements and a general procedure for replacement. The CDA is now focusing on its role in implementing the state legislation, and will work with the State and the advisory committee that will be established pursuant to the legislation to fulfill the responsibilities and achieve the goals set forth in the legislation. The replacement process pursuant to the legislation is in its very initial stages of development. We will make more information on this process available to the public as it develops. 

Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

Since the test reports affirm there is no evidence that the windows or the doors emitted, pose a threat to health, will I be able to get my windows replaced? 
The CDA released findings by an independent expert that re-confirmed there is no evidence that RSIP windows or the odors emitted pose a threat to health. 

Two key findings have been identified through extensive testing by industrial hygiene expert Wood:
  1. The primary source of the window odors are the PVC-coated screens found in many window installations; and
  2. Testing has affirmed that there is no evidence that RSIP window products or the odors emitted pose a threat to health.
While there is no evidence that RSIP windows or the odors emitted pose a threat to health the State of Illinois will provide funding for the replacement of RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

One of my neighbors got their windows replaced. When will my windows be replaced? 
The CDA offered window replacements to a limited number of homeowners as part of the process of assessing the odors from windows and proactively responding to an immediate concern. Going forward, the State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

I heard that some of the homes that had odorous windows already received replacement windows. How were those homes selected and how can I get on that list for my windows to be replaced now? 
The CDA offered window replacements to a limited number of homeowners as part of the process of assessing the odors from windows and proactively responding to an immediate concern. The State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

The home inspectors determined my windows do not smell, but I disagree. What can be done
Please contact the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes if you detect an odor from the windows in the future so that we can schedule another odor inspection. Under recently enacted state legislation, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed.

Questions Regarding the Warranty Ordinance

There is an odor coming from my windows, but my windows are out of warranty. What can be done? 
If you have not already scheduled an odor inspection, please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes. Under recently enacted state legislation, you must contact the program office before March 31, 2020 to schedule an odor inspection or you will not be eligible for replacement windows and doors if an offensive odor is confirmed.

The City passed an ordinance allowing the warranties to be extended by 10 years. My original warranty already expired but is now in warranty with the additional 10 years. Can I get my windows (doors, storm doors) fixed?
The City is honoring the original warranty period for homeowners with windows from manufacturers who are no longer in business. Additionally, the State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

Questions Regarding the Odor Mitigation Program

What is the status on the odor mitigation program? 
The City is honoring the original warranty period for homeowners with windows from manufacturers who are no longer in business. Additionally, the State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.
Where am I in line for the homes that are in the odor mitigation program? 
The State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

Which homes will be selected to participate in the odor mitigation program and how can I get my home on that list?
If odor was confirmed in your home, the CDA has all the information needed at this time. The State of Illinois will provide funding for the CDA to replace RSIP installed windows and doors in homes where offensive odors have been confirmed pursuant to a process that is currently under development. We will make more information on this process available as soon as it is established. Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

Questions About the Progress and Status of Testing Odorous Windows

I heard that the Chicago Department of Aviation released reports with test results. Is this true?
The CDA has uploaded the test reports to the CDA website at 

How many total reports has the CDA released to date? 
In addition to the two reports released on October 22, 2018, there were three additional reports released regarding odorous windows since January 2018. All of the reports can be found on the CDA website at

Could you please provide me with more details regarding the latest results? 
The Chicago Department of Aviation (CDA) is not proceeding with window replacements at this time. The CDA released findings by an independent expert that re-confirmed there is no evidence of health risks in connection with the RSIP windows or the odors emitted.

Two key findings have been identified through extensive testing by industrial hygiene expert Wood:
  1. The primary source of the window odors are the PVC-coated screens found in many window installations; and
  2. Testing has affirmed that there is no evidence that RSIP window products or the odors emitted pose a threat to health.

Now that the test results have been released, when will the City implement the odor mitigation for all homeowners with confirmed odors? 
Recently, the State of Illinois enacted legislation which will provide funding for the CDA to replace confirmed odorous windows and doors with entirely new windows and doors, and which establishes eligibility requirements and a general procedure for replacement. The CDA is now focusing on its role in implementing the state legislation, and will work with the State and the advisory committee that will be established pursuant to the legislation to fulfill the responsibilities and achieve the goals set forth in the legislation. The replacement process pursuant to the legislation is in its very initial stages of development. We will make more information on this process available to the public as it develops. 

Residents are advised to call the RSIP Midway office at 773.838.5632 or the RSIP O’Hare office at 773.894.3636 to schedule an odor inspection if one has not already been scheduled. Under the state law, residents must contact the program office before March 31, 2020 to schedule an odor inspection or they will not be eligible for replacement windows and doors if an offensive odor is confirmed. Residents in homes where offensive odors have already been confirmed do not need to request an additional odor inspection. If you have received an odor inspection and an offensive odor was not confirmed, you can call the Program office before March 31, 2020 to request another odor inspection. The right to request an odor inspection and seek replacement is not affected by any odor-related claims made or odor-related products received from the RSIP prior to June 5, 2019.

PART 1: Which qualified licensed medical physician(s) at Wood made the medical determination and statement that there is “no evidence of health risks in connection to RSIP window products or the odors emitted”? PART 2: Please provide a copy of said signed physician report from Wood along with an explanation as to why wasn’t this medical statement included in the expert’s reports? 
The statement is based on analytical testing results performed by Wood Environment & Infrastructure Solutions, Inc. (formerly Amec Foster Wheeler), which used multiple lines of evidence to determine the source of odors and the potential for health concerns. Investigation of the contribution and potential contribution to indoor air of windows and window components included:
  1. Evaluation of an entire window at an elevated temperature (104 deg F);
  2. Continuous exposure to intense short-term Ultra Violet (UV) radiation for 48 hours; 
  3. Windows were cut up and off-gassing from individual window components was evaluated in closed containers at high temperature (149 deg F); and 
  4. Air sampling of private residences over a 24-hour period next to an odorous window (indoor air testing conducted during fall 2017 and summer 2018).
The analytical method used by the laboratories to quantify volatile concentration in air samples collected for this investigation has the capability of identifying (when present) more than 200,000 compounds. Wood compared concentrations of air constituents attributable to the windows with applicable health guidelines: particularly Chronic Reference Exposure Levels (ChRELs) published by the California Department of Public Health (CDPH), and the Illinois Department of Public Health (IDPH) for indoor air. 

These health guidelines were developed using the best available data from the scientific literature by a broad range of medical and public health practitioners. California’s Chronic Risk Exposure Levels “. . . are designed to address continuous exposures for up to a lifetime: the exposure metric used is the annual average exposure”. https://oehha.ca.gov/air/general-info/oehha-acute-8-hour-and-chronic-reference-exposure-level-rel-summary

In its testing and analysis, Wood was not able to identify an air constituent attributable to the windows tested that was consistently above an applicable health guideline. The reports and data on which the conclusions for this FAQ are based are posted on the CDA website at 



If your question has not been answered in the content of this document, please submit your question to the Residential Sound Insulation Program, via email at customerservice@cmcpartners-rsip.com or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare.


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