RSIP COVID-19 Response

RSIP Showroom

RSIP Dropbox

Common RSIP Questions related to the COVID-19 Pandemic

​NOTICE AS OF 5/27/2022: The RSIP monitors the COVID-19 Community Levels (CCL) published by the Centers for Disease Control and Prevention (CDC) on a weekly basis. If the CCL for a specific county is listed as “Low” or “Medium”, in-home appointments can be conducted in that county. If the CCL for a specific county is listed as “High”, the RSIP will request verbal confirmation from the homeowners that they will allow appointments or work to proceed in their homes. ​

At the Residential Sound Insulation Program (RSIP or Program), the safety of our Program particip​ants, as well our staff and colleagues, is our top priority. Under the guidance of the Chicago D​epartment of Aviation (CDA) , the RSIP has developed a protocol of procedures for safely conducting in-home appointments and construction. The CDA greatly appreciates your patience and understanding during this unprecedented situation. 

The Protocol For Conducting Appointments in Homes (COVID-19) establishes procedures that allow appointments to be conducted in homes, or work to be performed in homes, in a safe manner to help protect participants of the program and to help prevent the spread of the coronavirus. All RSIP staff entering your home will be required to wear a face covering when the county CCL is listed as "Medium" or "High". We ask that all persons in the home wear a face covering while interacting with RSIP staff or if they cannot maintain a six foot social distance from any person within the home when the county CCL is listed as "Medium" or "High". The protocol document is made available to homeowners when scheduling appointments and at the beginning of appointments in the home.​ 

NOTICE AS OF 9/27/2022: We now have a showroom open at the Midway Central Field Office, located at 5642 S. Central Avenue, and it is open by appointment only. To schedule a visit please call (773) 838-5632 or email [email protected]. In addition, our showroom located at the O'Hare Aviation Administration Building (O’Hare Building 804), 10510 W. Zemke Road, is ​open by appointment only. To schedule a visit, please call the Program Office at (773) 894-3636 or email​ [email protected]​. 

We also ​have a Virtual Showroom presentation so that you can view the sample products in our showroom from the comfort of your home. Homeowners may contact the ​Program Office to request a link to view the RSIP Virtual Showroom presentation online. Please submit your request via email at [email protected] or call (773) 894-3636 for homes near O'Hare, and (773) 838-5632 for homes near Midway. 

An RSIP Drop Box is installed near each airport so that you can conveniently ​submit any necessary pap​erwork to us without the need for face-to-face contact. Participants may deposit any Program related paperwork in one of two RSIP Drop Boxes. The O'Hare drop box is located next to the main entrance of the Aviation Administration Building (O’Hare Building 804), at 10510 W. Zemke​ Road, Chicago, IL 60666, immediately to the left of the entry doors. The Midway drop box is located inside the entry vestibule doors of the Midway Airport Maintenance Complex (AMC) at 6201 ​S. Laramie Avenue, Chicago, IL 60638. Proceed to the guard post and inform the security officer that you are dropping off paperwork for the RSIP at the AMC.

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Please place paperwork in one of the secure ​drop boxes at any hour of the day or night. If you would prefer to have your paperwork picked up at your home, please call the Program Office to arrange for pick up so that you do not have to drive to one of the RSIP Drop Boxes. If you elect to have paperwork picked up at your home, our representative will be wearing a photographic identifi​cation card and a face covering over the mouth and nose when the county CCL is listed as "Medium" or "High". 

QP01: Can I schedule an appointment to have my windows checked? 

AP01:  Yes. Please call the Program Office at (773) 838-5632 for homes near Midway or call (773) 894-3636 for homes near O’Hare to schedule an inspection.​ ​We will confirm if we can conduct the appointment depending on the current CCL and your verbal confirmation​. Under the guidance of the CDA, the RSIP has developed a RSIP Protocol for Conducting Appointments in Homes (COVID-19). We can send you a copy of the protocol if you would like to review it before your appointment.

QP02:  I have reported before that I have some issues with my windows. Since they are under warranty, when can I expect to have some work done on them? 

AP02: The RSIP, under the guidance of the CDA​, has developed a RSIP Protocol for Conducting Appointments in Homes (COVID-19)​.​ Depending on the type of issue with your windows, please see the Odorous Windows​ webpage, the Mechanical Issues​ webpage, or call the Program Office at (773) ​838-5632 for homes near Midway or call (773) 894-3636 for homes near O’Hare.​​

QP03:  I would like to visit the showroom to take a look at window and door options. When can I come in? 

AP03: The showrooms are open by appointment only. To schedule a visit, please call the Program Office at (773) 894-3636 for homes near O'Hare and at (773) 838-5632 for homes near Midway ​or email [email protected]. Homeowners ​may also contact the Program Office to request link to view the RSIP Virtual Showroom presentation online. 

If you have any additional questions, please contact the Program Office​ via email at​ [email protected]​ or call (773) 838-5632 for homes near Midway or​ call (773) 894-3636 for homes near O’Hare. ​

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