Title VI of the Civil Rights Act of 1964 Complaint Procedure
It is the intent of the Chicago Department of Aviation (“CDA”) to provide access to public services and employment opportunities provided at O’Hare International Airport (“ORD”) and Midway International Airport (“MDW”). It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, or national origin, or to be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity, in accordance with Title VI of the Civil Rights Act of 1964.
Oversight of compliance activities is the responsibility of the Chicago Department of Aviation Chief Administrative Officer and all inquiries concerning the Chicago Department of Aviation efforts to provide the services associated with the operations of O’Hare International Airport (“ORD”) and Midway International Airport (“MDW”) accessible, should be directed to the airports’ Title VI coordinator listed below:
Chicago Department of Aviation
10510 W. Zemke-2nd Floor
Chicago, IL 60666
The Chicago Department of Aviation has established, pursuant to Title VI of the Civil Rights Act of 1964 (“Title VI”), the following complaint procedure (“Complaint Procedure”) to be used by persons who allege a complaint or a violation of Title VI. Individuals are not required by federal regulations to use this Complaint Procedure, but may file complaints directly with the appropriate enforcement agency. Under the Chicago Department of Aviation Title VI complaint procedure, anyone who wishes to file a complaint alleging a violation of the Title VI based on race, color or national origin, has a right to file a written complaint.
Step 1: The complaint should be documented in writing on a Title VI Complaint Form. The form can be found
here. The Complaint Form should contain the name, address and telephone number of the complainant and should contain as much information as possible concerning the alleged violation, including the location, date and description of the problem. The Complaint Form shall be completed and signed by the complainant or his/her authorized representative. Upon request, the Chicago Department of Aviation will make available language assistance for persons with Limited English Proficiency (LEP) or other assistance as necessary for filing a complaint.
The Complaint Form should be submitted as soon as possible, but no later than one hundred and eighty (180) days after the alleged violation. Strict confidentiality of all information provided will be maintained to the extent required by law. Sharing of information, including identity, will be done only as required by law or as needed to resolve the complaint. Furnishing of the requested information is voluntary, except that the failure to provide such information may result in our being unable to process your complaint.
Step 2: The Title VI Coordinator will review the completed Complaint Form and transmit to the FAA within fifteen (15) calendar days of receipt. The Title VI Coordinator will attempt to discuss the issues with the complainant and the concerned airport department(s) and/or providers, and will attempt to resolve the complaint expeditiously.
If the Title VI Coordinator determines further investigation is warranted, he/she shall mail to the complainant a Notice of Continuing Investigation (“NCI”) within fifteen (15) calendar days after receiving the completed Complaint Form. If appropriate, the Title VI Coordinator may also arrange to meet with the complainant to discuss the matter and possible resolution. If the matter is not resolved, the Title VI Coordinator shall respond with his/her final response, in writing, within forty-five (45) calendar days after the NCI is sent.
Step 3: If the Title VI Coordinator’s final response does not satisfactorily resolve the matter, the complainant and/or authorized representative may appeal it, in writing, to the Chief Administrative Officer, 10510 W. Zemke-2nd floor, Chicago, IL 60666. Complainant shall file his/her appeal, including a detailed description of its basis, no later than thirty (30) calendar days after the date of the Title VI Coordinator’s final response. Within thirty (30) calendar days after receipt of the appeal, the Chief Administrative Officer shall attempt to meet with the complainant to discuss the complaint and possible resolution. Within forty-five (45) calendar days after filling the appeal, the Chief Administrative Officer shall respond, with a final resolution of the complaint.
The Chicago Department of Aviation Title VI Coordinator will maintain the following materials for a period of three (3) years: (1) written complaints received by the Title VI Coordinator; (2) final responses of the Title VI Coordinator; (3) appeals to the Chief Administrative Officer; and (4) final resolutions by the Chief Administrative Officer.
The Chicago Department of aviation’s Title VI Policy Statement and Complaint Procedure is available on the Airports Aviation website and is available in hard copy at the Chicago Department of Aviation office located at 10510 W. Zemke-2nd floor, Chicago, IL 60666. Upon request, it may also be made available in alternative languages/formats by contacting the Airports Title VI Coordinator via e-mail at:
The federal regulations implementing Title VI in the context of airports, 49 CFR Part 21, are available on the federal Government Publishing Office's
e-CFR website (ecfr.gov).