Contact Us


Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time within Chicago's Airport System. You can view the frequently asked questions for each airport or contact the appropriate customer service agent at the links provided below.

Customer Service​​


FlyChicago Customer Experience Survey
Phone:O'Hare Intl.: (800) 832-6352 /  Midway Intl.: (773) 838-0600
​​​​​ Address:Chicago Department of Aviation (CDA)
Customer Service
P.O. Box 66142

Chicago, IL 60666​

Airport Emergency Contacts (No Flight Information)

O'Hare:(773) 894-9111
Midway:(773) 838-9111

​​Contact airlines for flight information: O'HareMidway​

Media Relations

[email protected]

​FOIA Requests​

[email protected]

Title VI Procedure

Click h​ere to view the complaint procedure and form.

First Amendment Rules and Regulations Governing Chicago's Airport System

Click here​ to view the rules and regulations.
Natalian Bolton
[email protected]​​​​​​

Daleda Ruiz
[email protected]


O'Hare - Frequently Asked Questions
Midway - Frequently Asked Questions
Badging Offices​

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