Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time within Chicago's Airport System. You can view the frequently asked questions for each airport or contact the appropriate customer service agent at the links provided below.
Airline Info
O'Hare Airlines
Midway Airlines
Customer Service
FlyChicago Customer Experience Survey
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Phone: | O'Hare Intl.: (800) 832-6352 / Midway Intl.: (773) 838-0600 |
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Email: |
aviation@flychicago.com |
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Address: | Chicago Department of Aviation (CDA) |
| Customer Service |
| P.O. Box 66142 |
| Chicago, IL 60666
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Airport Emergency Contacts (No Flight Information)
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O'Hare: | (773) 894-9111 |
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Midway: | (773) 838-9111 |
Contact airlines for flight information: O'Hare, Midway
Media Relations
FOIA Requests
CDAFOIA@cityofchicago.org
Title VI Procedure
Click here to view the complaint procedure and form.
First Amendment Rules and Regulations Governing Chicago's Airport System
Click here to view the rules and regulations.
Cassandra Smith
cassandra.smith@cityofchicago.org
Resources
O'Hare - Frequently Asked Questions
Midway - Frequently Asked Questions
Badging Offices