Customer satisfaction is a leading priority for the Chicago Department of Aviation (CDA). There are several resources to answer any questions you may have or to provide comments about your time within Chicago's Airport System. You can view the frequently asked questions for each airport or contact the appropriate customer service agent at the links provided below.
Customer Service
FlyChicago Customer Experience Survey
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Phone: | O'Hare Intl.: (800) 832-6352 / Midway Intl.: (773) 838-0600 |
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Address: | Chicago Department of Aviation (CDA) |
| Customer Service |
| P.O. Box 66142 |
| Chicago, IL 60666
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Airport Emergency Contacts (No Flight Information)
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O'Hare: | (773) 894-9111 |
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Midway: | (773) 838-9111 |
Contact airlines for flight information: O'Hare, Midway
Media Relations
Kevin Bargnes, Director of Communications
[email protected]
773-894-5122
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Commercial Filming and Photography
Click here to view information about commercial filming or to apply.
News media filming is governed by CDA Media Relations
FOIA Requests
Fred Marshall
Freedom of Information
[email protected]
In-person FOIA requests may be dropped off at the Aviation Administration Building,
10510 W. Zemke Road, Chicago, IL 60666, between 8:30 a.m. and 4:30 p.m. Monday through Friday.
Title VI Procedure
Click here to view the complaint procedure and form.
ADA / Accessibility
Click here to view our O'Hare accessibility guide or file an ADA complaint.
Click here to view our Midway accessibly guide or file an ADA complaint.
First Amendment Rules and Regulations Governing Chicago's Airport System
Click here(opens in new tab) to view the rules and regulations.
[email protected]
Preservations/Subpoenas
[email protected]
Resources
O'Hare - Frequently Asked Questions
Midway - Frequently Asked Questions
Badging Offices
