Accessibility Guide

At Midway International Airport, we are committed to providing a welcoming and accessible experience for all passengers. Whether you're navigating the terminals, accessing facilities, or utilizing services, we've worked diligently to ensure our airport is inclusive and accommodating. Below, you'll find important information to help plan your journey and resolve your concerns.

Important Note: Airline Accommodations

Please be aware that all ADA-related accommodations- including wheelchair assistance, medical requests, and service animal arrangements- must be made directly with your airline. For disability-related issues specific to airline services, passengers are encouraged to contact the airline's Complaint Resolution Official (CRO).

What is a CRO?
A Complaint Resolution Official is the airline’s expert on disability-related issues and has the authority to resolve complaints on behalf of the airline, and every airline must have a one available in person or by telephone during operating hours. If you encounter a disability-related issue with an airline, you can request to speak with its CRO or an airline supervisor. For more information visit the View Accessibility Guide.
Airline Passengers with Disabilities Bill of Rights.
Familiarize yourself with your rights as an air traveler with a disability. View the Bill of Rights.

Contact Us

If you have comments or complaints concerning ADA/accessibility services and facilities at Midway, please contact our ADA Coordinator:
Xochitl Rodriguez ADA Coordinator
📞 773-894-3728
✉️ [email protected]
Our office is actively monitored during business hours:
Monday–Friday, 9 AM–5 PM CST (excluding city holidays).

Midway ADA Complaint Procedure

Midway ADA Complaint Form