Contact Us/Additional Resources

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​At Midway, we’re committed to accessibility. Please note:

• Airline Accommodations: All ADA-related requests- including wheelchair assistance, medical needs, and service animal arrangements- must be made directly with your airline.
• TSA Assistance: For security screening accommodations, contact TSA Cares at 855-787-2227 or visit their website.

For airport-related accessibility services, comments, or complaints, reach out to:
Xochitl Rodriguez, ADA Coordinator
📞 773-894-3728
✉️ [email protected]
Available Monday–Friday, 9 AM–5 PM CST (excluding city holidays).

Complaint Procedure and Form

• Airline Passengers with Disabilities Bill of Rights
• Midway ADA Complaint Pr​ocedure​(opens in new tab)
• Midway ADA Complaint Form
  
• Mayor’s Office for People with Disabilities (MOPD)

Addition​​​al Resources

• ​List of Airlines at Midway International Airport
• Accessible Air Travel
  
• Airline Passengers with Disabilities Bill of Rights
  
• Air Travelers with Disabilities Know Their Rights
  
• Transportation Security Administration (TSA)
• U.S. Department of Transportation New Horizons Information for the Air Traveler with a Disability
• Mayor's Office for People with Disabilities (MOPD)
• ​ Persons with Disabilities' Parking Placard Program​​
  

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