The Chicago Department of Aviation (CDA) has a visual paging system at Midway International Airport to enhance communications for deaf and hard of hearing passengers. The system displays text messages on Flight Information Display System (FIDS) monitors throughout the terminal to help connect passengers with family or friends, provide visual customer service messages and when necessary, post emergency notifications.
How does it work?
The service is available 24 hours a day, seven days a week. If a family member or friend needs to reach a deaf or hard of hearing passenger, the complimentary visual paging service is available by calling (773) 838-9660 or (773) 838-9661 (TTY). The message can be displayed on as many as 24 FIDS monitors located throughout the terminal.
The CDA worked with the Mayor's Office for People with Disabilities (MOPD) to develop this technology and provide staff training.
Airlines have the ability to page passengers and announce messages in the terminal at the airport. It is often the best way to get a message to a passenger.
Please contact the airline directly for paging assistance. Airline contact information can be found here.
For general information, contact Midway Customer Service: (773) 838-0600