RSIP Mechanical Issues

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Window and door mechanical issues, defined as material items on a window or door that that are physically not functioning and would have been covered by the original manufacturer’s warranty and addressed by the manufacturer upon receipt of a valid warranty claim, have been reported by a small percentage of homeowner​s who have participated in the Residential Sound Insulation Program (RSIP or Program) and are not able to receive warranty service from the manufacturer. To date, the CDA has confirmed mechanical issues in over 700 homes. Of these homes, over 250 homes have had an odor confirmed and are eligible for window and door replacements (see the Odorous Windows​ webpage for more information). A small number of homes are still in need of repairs to in-warranty windows and doors. The CDA is in the process of identifying a contracting mechanism to resolve these issues, as well as any future issues in homes that are still within warranty. 

If you are experiencing any issues with your RSIP windows or doors, the CDA encourages you to contact the RSIP Program Office via e-mail at customerservice@cmcpartners-rsip.com​ or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare. If your windows and doors are still within warranty, the Program Office will coordinate with you to schedule a mechanical inspection. If the issues are confirmed, your home may be eligible to receive repairs from a CDA contractor.


Mechanical Issues Overview and Timeline

​We are pleased to announce that we now have a Virtual Showroom presentation so that you can view the sample products in our showroom from the safety of your home. Homeowners eligible for either the O’Hare Phase 17, O’Hare Phase 18, or O’Hare Phase 19 may contact the RSIP Program Office to request a link to view the RSIP Virtual Showroom presentation online. Please submit your request via e-mail at customerservice@cmcpartners-rsip.com or call 773.894.3636. 

For 25 years, the RSIP has worked to mitigate airport noise on behalf of the communities near Chicago’s airports. The Program is designed to reduce the effects of aircraft noise inside the home, with the goal of achieving a quieter environment and better quality of life for residents located within the highest impacted areas affected by aircraft noise. To date, the City has sound-insulated more than 21,000 homes near O’Hare and Midway. Only 3% of the homes insulated, in which the manufacturer of the windows and doors went out of business, have experienced window or door mechanical issues.

The windows at these homes were manufactured by Sound Solutions Windows & Doors, LLC (Sound Solutions). Sound Solutions closed its window manufacturing facility in June 2014. At that time, there were over 99,000 windows in warranty at over 6,300 homes near O’Hare and Midway. Sound Solutions failed to honor those warranties, so the CDA decided to address the warranty service for homeowners who contact the Program Office by issuing field orders to current construction contractors. These warranty service repairs began in June 2014 and continue to be performed on windows that have safety, security, or water infiltration issues. For other mechanical issues, the CDA is working to identify a contractor to make those repairs.

The RSIP-installed vinyl windows come with a 10-year manufacturer’s warranty. April 2014 was the last month that the RSIP installed windows that were manufactured by Sound Solutions; therefore, the warranties for those windows expire in April 2024.

In response to complaints reported by some residents experiencing mechanical issues with windows and doors installed as part of the RSIP, the CDA introduced a program in early 2019 to proceed with repairs to windows at a limited number of homes that do not have a confirmed odor. This effort is nearly complete and has resulted in repairs to approximately 200 homes. Since May 2019, the CDA has identified an additional 50 homes needing repairs to in-warranty doors or windows. Mechanical repairs, for RSIP-installed vinyl windows or storm doors, include the necessary mechanical repairs and servicing for valid warranty claims requested by the homeowner. To resolve these issues, and similar issues in homes yet to be identified, the CDA is working to identify a contractor to make those repairs.

If you are experiencing any issues with your RSIP windows or doors, the CDA encourages you to contact the RSIP Program Office via e-mail at customerservice@cmcpartners-rsip.com​ or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare. If your windows and doors are still within warranty, the Program Office will coordinate with you to schedule a mechanical inspection.

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​Additional Information 

If you are experiencing any issues with your RSIP windows or doors, the CDA encourages you to contact the RSIP Program Office via e-mail at customerservice@cmcpartners-rsip.com​ or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare. If your windows and doors are still within warranty, the Program Office will coordinate with you to schedule a mechanical inspection.​

Common Questions related to Window and Door Mechanical Issues and Repairs 

NOTE: The phrase “Mechanical Issues and Repairs” refers to material items on a window or door that that are physically not functioning and would have been covered by the original manufacturer’s warranty and addressed by the manufacturer upon receipt of a valid warranty claim. 

QM01:      ​​Are my windows and doors under warranty? 
AM01:      The warranty duration, of your RSIP-installed windows and doors, can be found in the warranty package you received after the completion of the original sound insulation work in your home. If you cannot locate your warranty package or need assistance interpreting the document, please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes.

QM02:      The City passed an ordinance allowing the warranties to be extended by 10 years. Can I get my windows (doors, storm doors) fixed even though my original warranty period has already expired? 
AM02:      The City is honoring the original warranty period for homeowners with windows (doors, storm doors) from manufacturers who are no longer in business. If your windows (doors, storm doors) are within the original warranty period, please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes to schedule an inspection to determine what repairs may be required. As a result of the COVID-19 pandemic and to help prevent the spread of the coronavirus, the RSIP, under the guidance of the CDA, has developed a protocol of procedures for safely resuming in-home appointments. The protocol includes a list of health-related questions that we will ask you before an appointment can occur. We can send you a copy of the protocol if you would like to review it before your appointment. 

QM03:     The manufacturer for my windows/storm doors went out of business and I am having issues with my window/storm door. Could you please provide me with more information? 
AM03:     If the original warranty period is still in effect for your windows or storm doors, from a company that is no longer in business, an inspection can be performed in your home to determine what repairs can be made. Additionally, if you initially contacted the Program Office between June 12, 2014 and January 24, 2019 and the original warranty period was in effect at any time during that time period an inspection can be performed in your home to determine what repairs may be required. Please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes. As a result of the COVID-19 pandemic and to help prevent the spread of the coronavirus, the RSIP, under the guidance of the CDA, has developed a protocol of procedures for safely resuming in-home appointments. The protocol includes a list of health-related questions that we will ask you before an appointment can occur. We can send you a copy of the protocol if you would like to review it before your appointment. 

QM04:     My windows are having mechanical issues. What can be done? 
AM04:     Please call the RSIP office at 773.838.5632 for Midway homes or 773.894.3636 for O’Hare homes to see if the original warranty period for your windows is still in effect. The CDA is not addressing mechanical issues for homes with RSIP-installed products that are no longer under warranty. Any issues would be the responsibility of the homeowner once the warranty has expired. For homes that are within the original warranty, but with windows and doors manufactured by the companies that are no longer in business, the CDA is proceeding with some warranty repairs. Additionally, if you initially contacted the Program Office between June 12, 2014 and January 24, 2019, and the original warranty period was in effect at any time during that time period, the CDA is proceeding with some warranty repairs at those homes. Please call the Program Office to schedule an inspection to determine what repairs will be required. The CDA is developing a solicitation for a term contract to provide On-Call Warranty Services to address additional warranty repairs and any future warranty claims. As a result of the COVID-19 pandemic and to help prevent the spread of the coronavirus, the RSIP, under the guidance of the CDA, has developed a protocol of procedures for safely resuming in-home appointments. The protocol includes a list of health-related questions that we will ask you before an appointment can occur. We can send you a copy of the protocol if you would like to review it before your appointment.

QM05:     When did Sound Solutions Windows & Doors, LLC go out of business? 
AM05:     Sound Solutions went out of business on June 12, 2014. If you have any additional questions, please contact the RSIP Program Office via e-mail at customerservice@cmcpartners-rsip.com or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare. ​

If you have any additional questions, please contact the RSIP Program Office via e-mail at customerservice@cmcpartners-rsip.com​ or call 773.838.5632 for homes near Midway and call 773.894.3636 for homes near O’Hare.​

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