Getting To and From

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Contact Us / ADA Coordinator

Complaints and comments about ADA/Accessibility services and facilities at O'Hare​ can be sent to the airport's ADA Coordinator, Gretchen Meyer,​​ at ORD​[email protected]​​​

​​​O'Hare ADA Com​​plaint Procedure​

O'Hare ADA Complaint Form​

​​Mayor's Office for People​ with Disabilities (MOPD) leadership information can be found here​​​.​


Parking Facilities

O'Hare offers 207 accessible parking spaces in its parking facilities. All spaces are located adjacent to elevator centers, sidewalks, bus stops and the Multi-Modal facility. All accessible parking spaces are wide enough to allow for lift or ramp access, but not all provide sufficient height for traditional accessible vans.  Below is a breakdown of the number of spaces and height restrictions for each lot.

Garage: Level 1 (17), Level 2 (18), Level 3 (18), Level 4 (19), Level 5 (17) Level 6 (19) // Height Restriction 6'6"
Lot B: 9 spaces // Height Restriction 9'
Lot C: 11 spaces // Height Restriction 8'5"
Lot D​: 18 spaces // Height Restriction - None
Lot F: 40 spaces // Height Restriction 8’ 2”
Lot G: 39 spaces // Height Restriction - None
Lot H: 22 spaces // Height Restriction - None

All shuttle buses from the ATS to the Remote Parking Lots kneel to the curb and offer securement systems for passengers with wheelchairs. Each bus can accommodate two passengers riding in wheelchairs.

For more information, please call the Parking Information Hotline at (773) 686-7530

Physical Accessibility

Accessible drop-off areas equipped with curb ramps are provided throughout the arrival and departure vehicle loading zones. Throughout the airport restrooms, elevators, signage, telephones, restaurants, drinking fountains and diaper changing facilities are in compliance with the Americans with Disabilities Act (ADA).

In all domestic terminal (1, 2 and 3) airline staff can be found in the ticketing areas, and some airlines can be found curbside as well. At Terminal 5 you will need to visit your airline's​ assigned ticketing counter.

The below maps show the distance from the Departures passenger drop off points to the ticket counters for each terminal:

Terminal 1
Terminal 2
Terminal 3
Terminal 5​


Public Transportation (CTA/Pace/Paratransit/Metra/RTA)

CTA

The CTA Blue Line ​train provides service between downtown Chicago and O'Hare. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. Please speak to CTA personnel if you need gap filler boards to bridge the space between the platform and the rail car. ;

Not all CTA Stations are accessible. To view a list of accessible stations click here.  

To view real time CTA elevator alerts, click here.

All CTA trains and buses are accessible.

For more information, please visit www.transitchicago.com or call the CTA at 888-YOURCTA (968-7282) or TTY (888) CTATTY1 (888-282-8891).


PACE

Pace Bus operates fixed-bus routes through the Chicago suburbs, two of which, Routes 250 and 330, stop at the Multi-Modal facility. Every Pace bus is accessible. All buses are accessible.

For more information about Pace, please visit www.pacebus.com or call Pace at (847) 364-PACE (7223) or TTY (708) 339-4062.


Paratransit

Paratransit is also available to qualified individuals. ADA Paratransit is a service that provides transportation for people with disabilities who cannot take regular fixed route transportation some or all of the time. It operates within 3/4 of a mile of any fixed route bus route. The service area includes all parts of the City of Chicago including both airports. Those who qualify for paratransit elsewhere that are planning to visit Chicago should contact the RTA to receive temporary eligibility within Chicago.

For more information about paratransit services within the Chicagoland area, please call Pace Paratransit Service Customer Relations at (800) 606-1282.


METRA

Travelers can also take the METRA North Central Service train, which offers service between Chicago’s Union Station and Antioch. The station can be reached by taking the ATS to and boarding the "Parking Lot F" airport shuttle, to the Multi-Modal facility. The ATS platform and airport shuttle buses are both accessible. Each train has at least one car equipped with a lift, identified with the international "access" symbol.

For more information about Metra, please visit www.metrarail.com, call 312- 322-6777 or TTY (312) 322-6774. For more information about the Metra's accessibility offerings, click here.



Rideshare

The following rideshare companies offer wheelchair accessible vehicles (WAV) to passengers with mobility disabilities within the Chicagoland area. You can request a WAV by opening your rideshare phone application and selecting the WAV option. Rideshares pick-up on the upper/Departures level of Terminal 2 between vestibules 2A and 2D and vestibule 5C on the lower level of Terminal 5, and from the Kiss-N-Fly at the Multi-Modal facility.

Lyft (Enable Access Mode in settings)

Uber (Select UberWAV)


Taxis

More than 300 accessible taxicabs are available in the City of Chicago. When departing the airport, you can request an accessible taxicab by notifying the cab starters at the taxi lines located outside baggage claim. When traveling to the airport, you can request an accessible taxicab by calling the City's accessible taxicab dispatcher, WAV, at (888) WAV-CABS. Cabs dispatched by WAV are licensed by the City of Chicago but do offer service to the Chicago suburbs, including NW Indiana and Southern Wisconsin. ​

Passengers traveling to the Chicago suburbs, please note: Trips from the airports to all suburbs, except those listed below, are STRAIGHT METER PLUS ONE-HALF the STRAIGHT METERED FARE from the airport to the suburban destination. The following are straight meter:

Alsip, Bedford Park, Blue Island, Burbank, Burnham, Calumet City, Calumet Park, Cicero, Des Plaines, Dolton, Elk Grove Village, Elmwood Park, Evanston, Evergreen Park, Forest View, Harwood Heights, Hines VA Hospital, Hometown, Lincolnwood, Merrionette Park, Niles, Norridge, Oak Lawn, Oak Park, Park Ridge, Riverdale, River Grove, Rosemont, Skokie, Stickney, and Summit.​

For more information, visit https://www.chicago.gov/city/en/depts/bacp/provdrs/vehic/svcs/wav.html​.


Rental Cars

All rental car companies that are located at the O’Hare Multi Modal Facility (Alamo, Avis, Budget, Dollar, Enterprise, Fox, Hertz, National, Payless, Sixt, and Thrifty) and are reached by taking a shuttle bus. The rental car shuttle buses pick up at the Arrivals curb located on the lower level outside of Baggage Claim. All shuttle buses are wheelchair accessible.

Offsite rental car companies that are not located on O’Hare property offer shuttles from the Multi Modal Facility but may not offer accessible transportation. Please reach out to your off-property rental car company for more information.