International travelers must clear U.S. Customs and Border Protection checkpoints upon arrival. Step by step instructions are provided below to help travelers prepare for the arrival process outlined below. To view the Transfer Guide for International Travelers, click here.
Arrive at O'Hare International Terminal 5
Upon arrival, passengers will exit the gate and proceed through sterile
corridors towards the CBP Processing Area.
Note: Passengers from a number of international destinations preclear U.S. CBP in their departure city. Passengers arriving on Aer Lingus and Etihad Airways may proceed directly to the domestic baggage claim in the Terminal 5 Arrivals Hall. Passengers can reach the arrivals hall via a secured exit to either the escalator or elevator near vestibule 5C. Once passengers have claimed their baggage at Carousel Number 10 on the lower level, passengers can exit to the public area of the arrivals hall in Terminal 5. (Skip to Step 6).
Passengers arriving from preclearance destinations on Air Canada, American Airlines, and United Airlines arrive in the domestic terminals. For more information on U.S. CBP preclearance, please visit the U.S. CBP website.
Proceed to Customs and Border Protection (CBP) Processing Area - Immigration Inspection
After traveling through the sterile corridors, passengers must clear Primary Inspection. Passengers who are traveling from a country that requires a visa to enter into the United States, or first time ESTA passengers, must wait in line at immigration.
Permanent U.S. or Canadian residents who are Global Entry members or repeat travelers from a country with a visa waiver may bypass the line and proceed directly to the Global Entry or Automatic Passport Control (APC) kiosks. Mobile Passport Control (MPC) users may bypass the APC kiosks and proceed directly to CBP Processing.
Click here to view a list of all Visa Waiver Program countries.
Once travelers clear CBP Primary Inspection, they must claim all of their baggage
and proceed to U.S. Customs and Agriculture, regardless of their final destination or even if their bags have been designated as "checked all the way through."
Luggage porters are available in the baggage claim area to help travelers who need assistance transporting their luggage. Luggage porters wear white shirts and porter caps
so they are easily recognizable. (The luggage porters accept tips).
Proceed to CBP Processing Area - Customs and Agriculture Inspections
Once travelers have collected all of their luggage they will proceed toward the exit where a CBP Officer will direct them outside or to CBP baggage/agriculture inspection. CBP officers are available to answer questions about what can or cannot be brought
into the United States and what must be declared.
Passengers whose final destination is Chicago may leave the airport after clearing customs. Several ground transportation options are available from O’Hare Terminal 5 including taxicabs, Rideshare, shuttles and the Airport Transit System (ATS) for free transport to the Chicago Transit Authority (CTA) Blue Line or Economy Parking Lots.
There are many factors that impact how long it may take travelers to complete the immigration and CBP process, but on average it takes no more than two hours.
Passengers connecting to another location must recheck their luggage (Skip to Step 5).
To view the Transfer Guide for International Travelers, click here.
Passengers with a connecting flight and who have been checked through all the way to their destination should claim their luggage and then drop it off with their airline in the Recheck Hall located directly outside of the CBP Processing Area.
Travelers who are not checked all the way through to their final destination and who have a connecting flight with either United Airlines or American Airlines can re-check their luggage with an airline employee immediately after clearing the CBP Processing Area to avoid carrying their luggage to the domestic terminals.
**Please note that upon arrival to the domestic terminals, travelers must be screened at a Transportation Security Administration (TSA) checkpoint. Travelers are reminded to pack all liquids over 3.4 fluid ounces and all Duty Free items in their checked luggage before leaving the Recheck Hall. Purchases made at the Duty Free store will NOT be admitted through the TSA checkpoint if they are over 3.4 fluid ounces unless in a secure, tamper-evident bag (STEB) and able to be screened and cleared by TSA Officers at that checkpoint.
Passengers who are not flying with United Airlines or American Airlines for
their connecting flight and who are not checked all the way through to their final
destination must take their luggage with them upon exiting
Terminal 5 and re-check it with their airline at the corresponding domestic terminal.
Exit to the Arrivals Hall
There are two main exits from the CBP Processing Area: Exit A and Exit B. Once travelers have passed through the CBP Processing Area, they are clear to leave the airport. Several ground transportation options are available from O’Hare Terminal 5 including taxicabs, Rideshare, shuttles and the Airport Transit System (ATS) for free transport to the Chicago Transit Authority (CTA) Blue Line or
Economy Parking Lots. The ATS platform is located one level up from the Arrivals Hall and is accessible via the escalators and/or elevators located outside the exits.
Take the Airport Transit System (ATS) to Terminals 1, 2 or 3
The O'Hare Airport Transit System (ATS or “people mover) is closed 24/7 to finalize modernization efforts and expansion of the system.
In order to maintain a travel connection between all of O’Hare’s terminals and parking lots, the CDA will operate shuttle buses to transport passengers and employees between terminals (Terminals 1, 2, 3 and 5) and from the terminals to each economy parking lot (Lots E, G, H); the Multi-Modal Facility, where Lot F and rental cars are housed; and the Metra O’Hare Transfer station. The buses will operate continuously to ensure prompt and reliable service while the ATS is closed.
- Buses arrive every 5-15 min
- Bus stops are located on both the upper level and the lower level, depending on the route and terminal:
- Buses to parking lot F and for rental cars stop on lower level
- Buses to all terminals and all other remote parking lots (E, G, H) stop on upper level from the domestic terminals (1,2 & 3) and lower level in Terminal 5.
- Buses from the Multi Modal Facility are located on the main level
- Buses are routed to specific terminals and arrive every 5-15 min
The CDA is committed to providing a quick and reliable bus shuttle service as the ATS modernization is finalized. The new ATS is scheduled to return to service in early 2020.
View map of shuttle bus service routes.
The Airport Transit System (ATS) is a free 24-hour rail system that transports passengers to Terminals 1, 2, 3 or the Economy Parking Lots. Passengers who are unable to recheck their luggage in Terminal 5 will need to recheck their bags directly with their airline at the corresponding domestic terminal.
Proceed to Domestic Terminal Security Checkpoints
Once in the domestic terminals, travelers must clear Transportation Security Administration (TSA) screening.
Travelers are reminded that any liquids they are carrying should be packed in their checked luggage before attempting to clear security to reach their connecting flight. Purchases made at the Duty Free store will NOT be admitted through the TSA checkpoint if they are over 3.4 fluid ounces unless in a secure, tamper-evident bag (STEB) and able to be screened and cleared by Transportation Security Officers at the checkpoint.
Check here for a list of prohibited items.
Find Your Flight and Gate Number
Airline flight information boards and wayfinding signs are located in the concourse just beyond the security checkpoint to guide travelers to their departure gate.
Travelers Aid Services
Travelers Aid Chicago is a social service agency
located at O'Hare. Travelers Aid staff provide guidance, support and advocacy services for passengers during travel. Travelers Aid stationed at booths and in the main
office can assist with crisis intervention information as well as social services for travelers and visitors.
Terminal 5 information Desk Locations: Upper Level/Ticket Lobby, Lower Level Arrivals Lobby
You can contact Travelers Aid Chicago at (773) 894-2427.
Passenger Drop Off and Pick Up
Hourly International Parking is available adjacent to Terminal 5 for those picking up travelers from the airport. An enclosed bridge leads from the parking lot to Terminal 5. Arriving passengers can be met in the Arrivals Hall located on the lower level of Terminal 5. The Arrivals Hall has two flight information boards showing
international flight status, as well as seating and shops. Once passengers claim their luggage and pass through customs, they will exit the doors leading into the Arrivals Hall where they can be met.
Motorists who are dropping passengers off for an international flight should follow signage toward International Terminal 5 and drop off passengers on the upper level (Departures Level) curb front.