Complaints and comments about ADA/Accessibility services and facilities at O'Hare can be sent to the airport's ADA Coordinator, Gretchen Meyer, at ORD[email protected]
O'Hare ADA Complaint Procedure
O'Hare ADA Complaint Form
Mayor's Office for People with Disabilities (MOPD) leadership information can be found here.
To assist with you through O'Hare, each airline offers wheelchair assistance to passengers with mobility impairment. This service can assist you in traveling to or transferring between gates. Each airline coordinates their own wheelchair assistance. Contact your airline prior to travel to add this to your reservation.
Airport Transit System (ATS)
The ATS station platforms and train cars are fully ADA complaint. There are no longer wheelchair positions areas on the new train. All parking shuttle buses kneel when requested and have two wheelchair positions with securing devices.
The Transportation Security Administration (TSA) offers assistance to travelers with disabilities, medical conditions, or those who might need special accommodations during the security screening process.
TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. You may call 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. For more information, call (855) 787-2227, email [email protected] or visit tsa.gov.
At the airport, travelers requiring special accommodations or who are concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance.
Changing Places Facility
This first-of-its-kind facility provides a restroom, shower and other ADA features for disabled passengers. It is located in Terminal 2 near security checkpoint 5 (Gate F3).
The facility is equipped with a motorized passenger lift system that provides access to the rooms adult changing table (can support max load of 330lbs. ), (2) fully accessible showers (includes roll in and transfer seat types), accessible wall mount toilet, accessible sink, two emergency pull cords that are connected to the O’Hare Communication Center (OCC), clear floor space and grab bars near all plumbing fixtures and terrazzo flooring, LED lighting fixtures and an automatic operable door.
All restrooms located throughout the airport have wheelchair accessible facilities. In addition, there are All Gender Restrooms located in all terminals.
Terminal 1 - B1 (2), B10, C19(2), Baggage Claim (2)
Terminal 2 - Across from the Children's Museum (2), E5, Baggage Claim
Terminal 3 - G11, Rotunda, H14, H2, H5, H12 (2), K1 (2), L10, L21, L24, Baggage Claim (2)
Terminal 5 - Outside security near Checkpoint, Food Court Area
Multi Modal Facility (Rental Cars/Lot F) – North and South Escalator Core on Level 1
Mother's Rooms are available in each terminal. This amenity offers a clean and comfortable room for traveling mothers to nurse, use a breast pump or care for young children. Each Mother’s Room features comfortable seating, a sink, electrical outlets, a diaper changing surface, soft lighting and is ADA compliant. The Mother’s Rooms at O’Hare are open 24/7 and have been designed to be secure, spacious and sanitary.
There are Mother's Rooms in each terminal:
Terminal 1: Concourse B | Gate B10
Terminal 2: Concourse F | Crossover Between Gates E5 and F9
Terminal 3: Rotunda, next to the Yoga Room
Terminal 3: Concourse L | Gate L6
Terminal 5: Concourse M | Gate 20
Multi-Modal Facility: 2 Locations on Level 1 - North and South Side
Lactation pods provide a safe, private space for mothers to nurse or pump while on the go. The pods at O'Hare were developed by Mamava, a nationwide developer of lactation suites for offices and transportation hubs. Additional lactation pods are scheduled to be installed in Terminal 1 in mid-2022.
Terminal 1: Concourse C | Gate C11
Terminal 1: Concourse C | Gate C23
Terminal 2: Concourse E | Gate E1
Terminal 2: Concourse F | Gate F1 near Family Lounge
Terminal 3: Concourse G | Gate G12
Terminal 3: Concourse K | Gate K5
Terminal 3: Concourse K | Gate K19
Terminal 3: Concourse L | Gate L24
Service Animal Relief Areas
Service Animal Relief Areas (SARA) are located on the outside security on the lower levels of Terminals 1, 2 and 5 and inside security in the Terminal 3 Rotunda and Main Hall. All animals must be accompanied and leashed by the owner.
These SARAs are outdoor, gated areas designated for service animal relief and are accessible at all times.
Terminal 1 – Location: Outside Arrivals/lower level Door 1A.
Directions: Exit through Terminal 1 Lower Level Door 1A, near United Baggage Claim #15. Turn left. The SARA is within a black fence, approximately 40 steps from the exit door.
Terminal 2 – Location: Outside Arrivals/lower level Door 2E.
Directions: Exit through Terminal 2 Lower Level Door 2E, near Baggage Claim #1. Turn right. The SARA is within a black fence, approximately 50 steps from the exit door. The gate is on the far side of the fence.
Terminal 5 – Location: Outside Arrivals/lower level Door 5B
Directions: Exit through Terminal 5 Lower Level Door 5B, near Baggage Claim 10. The SARA is within a black fence, approximately 50 steps from the exit door.
Multi Modal Facility (Rental Cars/Lot F) – Location: Outside
Directions: Exit through Terminal 5 Lower Level Door 5B, near Baggage Claim 10. Turn Right. The SARA is within a black fence, approximately 50 steps from the exit door.
Terminal 1 Main Hall – Location: Post security, next to the Lotto booth and down the hall from gate K1
Direction: From Gate K1, follow hallway towards L Concourse. The SARA is located on the left wall beyond the security checkpoint and the Lotto booth, approximately 75 steps down the hall.
This SARA is designed for service animal relief, and is accessible at all times when one is within security.
Terminal 1 C Concourse - Location: Post security, next to gate C10
Directions: From gate C10, follow the hallway towards gate C12. The SARA is located on the right wall just past Gate C10.
Terminal 3 Rotunda – Location: Post security, in the Rotunda (between Terminal 2 & Terminal 3)
Directions: From the Rotunda, take the hallway towards Terminal 2. The SARA is immediately on the left.
Terminal 3 Main Hall – Location: Post security, next to the Lotto booth and down the hall from gate K1
Directions: From Gate K1, follow hallway towards L Concourse. The SARA is located on the left wall beyond the security checkpoint and the Lotto booth, approximately 75 steps down the hall.
Terminal 5 – Location: Post security, near gate M8
Directions: From Gate M8, follow hallway towards Gate M7. SARA is on the left, immediately past M8.
Elevators located in all terminals provide access to all passenger levels of the terminal complex. All elevator button panels are equipped with Braille and raised numerals.
Click here to view a list of the elevators at O'Hare.